Wanted: Germany
‘Germany of customer champions 2010’ competition launched / special rates for early booking / registration deadline January of nationwide and cross-industry competition of Germany of customer champions 2010 in startup Mainz went, September 17, 2009 the search Germany customer champions 2010 \”has begun. The nationally advertised competition is committed to the goal, to establish an assessment of the quality of customer relationship management (CRM) and reward exemplary customer relations. All companies domiciled in Germany can participate with at least ten employees, no matter whether they are operating in the B2B sector (business customers) or in the private customer business. For more specific information, check out PCRM. \”Germany’s customer champions\” is a unique competition for all companies that inspire their customers and cross-industry and neutral checked their excellent customer relationship management. Therefore, the size of the company, nor the nature of the business relationship (business or consumer) play a role.
Eligible are all companies domiciled in Germany from ten employees. The competition goes back to an initiative of the forum! Market research, Mainz and the German society for quality (DGQ), Frankfurt. Thereby, the initiators aim to establish a benchmarking for quality of customer relationship management and to reward exemplary customer orientation in Germany. Valuation basis of competition is a multi-stage process that illuminates the relationships of the participants from different perspectives: first, the companies submit a detailed self-assessment. The forum asked about assessing the external point of view! Market research for every 100 representative selected clients of the participants.
It follows an interim analysis and for the ten best companies, DGQ local experts finally perform a thorough external evaluation. The 50 best companies receive the seal of Germany of customer champions 2010 \”. Particularly excellent are the top three finishers in the standings, the winners of the categories small, medium large companies, as well as the best company in the categories of B2B (business) and B2C (retail).
Tags: business & economy, trade